Privacy Policy

1. Introduction

G&G Royal Carriers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ggroyalcarriers.ca or contact us regarding our freight and trucking services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and company name when you submit an inquiry or contact form.
• Driver application data: employment history, licence class, experience, and preferred routes when you apply to drive with us.
• Usage data: IP address, browser type, pages visited, and time spent on our site, collected automatically via server logs.
• Communications: any messages, questions, or feedback you send us directly.

3. How We Use Your Information

We use the information we collect to:

• Respond to your freight inquiries and provide quotes.
• Process and evaluate driver employment applications.
• Communicate with you about our services, updates, and operational matters.
• Improve our website and service offerings.
• Comply with applicable Canadian and U.S. transportation regulations and legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating our website or conducting our business, subject to confidentiality agreements.
• Legal requirements: when required by law, regulation, or lawful government request in Canada or the United States.
• Business transfers: in connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the site. We do not use cookies for advertising or cross-site tracking purposes.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 24 months. Driver application data is retained for up to 36 months in accordance with employment record-keeping requirements.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: